First place regional awards have gone to Oporto in Europe, Dallas Fort Worth in North America, Johannesburg in Africa, Guayaquil in Latin America & Caribbean, Tel Aviv in the Middle East and Incheon in Asia-Pacific. In the five annual-passenger traffic size categories, top honours were taken by Halifax (fewer than 5 million), Central Japan (5 to 15 million), Kuala Lumpur (15-25 million), Seoul Incheon (25 – 40 million) and Hong Kong (over 40 million). [A full listing for all categories can be found at the end of this release]

Programme director Craig Bradbrook comments, “Service quality should never be viewed as a ‘nice to have’ feature in managing airport services, but as a key discipline in the airport management process. We see a high correlation between management commitment to service and passenger satisfaction.”

Each airport faces specific challenges in improving their service delivery, and regional business parameters as well as size can play a role in customer expectations and how airport performance is perceived. That is why ASQ analyses the customer feedback by regional and size categories. Additional categories include ‘best domestic airport’ where Halifax, Austin and Ottawa took top honours this year and ‘best improvement over previous year’ which was awarded to Aberdeen.